Refund and Returns Policy
Last Updated: October 17, 2025
At Customized Pajamas, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return and refund policy below.
Contact Information:
- Name: Customized Pajamas
- Address:
- Email: support@customizedpajamas.com
1. Order Cancellations
You may cancel your order for a full refund within 12 hours of placing it. After 12 hours, your order enters the processing phase and cannot be canceled.
2. Return Eligibility
We accept returns for items that meet at least one of the following conditions:
- The item is damaged (e.g., torn, peeling, or broken).
- The size received does not match the size you ordered.
- The design or print is different from what was shown on our website.
To be eligible for a return, your item must also meet these requirements:
- You must contact us at support@customizedpajamas.com within 14 days of receiving your order (as confirmed by tracking information) to initiate the return process.
- The item must be unused, unworn, unwashed, and in its original packaging.
- All original protective labels and accessories must be intact.
Items that show any signs of use or have been altered will not be accepted for return.
3. How to Initiate a Return
- Contact Us: Email our customer support team at support@customizedpajamas.com within 14 days of receiving your item. Please include your order number and a description of the issue.
- Ship the Item: You are responsible for all return shipping costs. We recommend using a trackable and insured shipping service, as we are not responsible for items that are lost or damaged during return transit.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 1-5 business days. Please note, it may take an additional 3-7 business days for the refund to post to your account, depending on your card issuer’s policies.
5. Exchanges (Replacements)
We will replace items at no additional cost if they are damaged, the wrong size, or the wrong design. You do not need to place a new order for a replacement. We do not offer exchanges for different products.