Return and Refund Policy

We maintain a strict and limited return policy. Because our products are custom-made-to-order, we do not accept returns, refunds, or exchanges for “change of mind” or buyer’s remorse.

Cancellation Policy

  • You may cancel your order within 12 hours of completing your purchase.
  • After 12 hours, cancellations are no longer available, as the order will already be in processing.
  • To request a cancellation, please email us immediately at [email protected] with your order number.

Returning Goods (Defective/Incorrect Items Only)

We only accept returns and issue refunds/replacements for products that are defective due to our fault. This includes:

  • Wrong size compared to the order details.
  • Incorrect design or print differing from the product page.
  • Damaged goods upon arrival.
  • Wrong style received.

IMPORTANT NOTE: Except in the cases listed above, we cannot accommodate returns or refunds for any other reason.

Returning Goods Process

If there is an issue with your order caused by our error, please follow these steps:

  1. Email us at [email protected] within 14 days of delivery.
  2. Include your Order Number.
  3. Include clear photos showing the issue (defect, damage, incorrect item, or a measurement if the size is wrong).

Once verified, we will either:

  • Send a free replacement, or
  • Issue a full refund.

Return Shipping: No return shipping is required in most cases. If a replacement is chosen, processing takes 1–4 business days, and shipping may take 4–15 business days.

Refunds

  • Refunds are issued to your original payment method. If this method is no longer valid, contact us to arrange another option.
  • After verifying the issue via your photos, we will email you to confirm approval or rejection.
  • If approved, your refund will be processed within 1–5 business days. Your bank or payment provider may take an additional 3–7 business days for the funds to appear.
  • If you haven’t received your refund after this timeframe, email us for assistance.
  • Note: Refund requests received on Saturday, Sunday, or holidays will begin processing on the next business day.

Exchanges

We do not offer traditional exchanges (since products are custom-made). If an issue is caused by us (wrong size/design, damage), we handle it via the Returning Goods process above. We will send a free replacement or a full refund based on your preference. You do not need to place a new order.

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