Refund and Returns Policy

At Customized Pajamas, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please review our return and refund policy below.

1. Returns & Exchanges Overview

  • Returned goods: We accept returns for defective products (damaged, wrong size/design). For non-defective products (change of mind), please contact us for support.
  • Exchange: Yes, we accept exchanges/replacements for defective or incorrect items.
  • Product condition: Only New products are accepted for return (unused, unworn, unwashed, and in original packaging).
  • Return period: Within 14 days from the date of delivery.

2. Return Method & Address

  • Return Method: Via mail.
  • Return Label:
    • For defective products: Download and print (provided by us).
    • For customer preference: Customer responsibility.
  • Return Address: Our business address in New Mexico is for legal registration only and is not a return center. To initiate a return, please contact us at support@customizedpajamas.com. We will provide you with the specific return shipping address and detailed instructions based on your location.

3. Return Shipping Fees & Additional Charges

  • Defective/Incorrect Items: No charge. We cover 100% of return shipping costs.
  • Customer Remorse (Change of mind/Wrong size ordered): Customer is responsible for the actual cost of return shipping.
  • Restocking fee: No charge.

4. Order Cancellations

You may cancel your order for a full refund within 12 hours of placing it. After 12 hours, your order enters the processing phase and cannot be canceled.

5. Refund Process

  • Refund processing time: Once we receive and inspect your return, we will notify you of the status. If approved, your refund will be processed within 7-10 business days.
  • Refund Method: Refunds will be issued to your original payment method (Credit Card or E-wallet).

6. How to Initiate a Return (Step-by-Step)

  1. Contact Us: Email support@customizedpajamas.com within 14 days with your order number and photos of the issue.
  2. Receive Instructions: Our team will verify your request and provide the correct Return Shipping Address.
  3. Ship the Item: Package the item securely and send it to the address provided by our support team.
  4. Inspection & Refund: We will inspect the item and process your refund or replacement immediately.

Contact Information

If you have any questions or require further clarification regarding our policies, please contact our support team for assistance:

  • Business Name: KIDI CUSTOM LLC (Operating as Customized Pajamas)
  • Business Address (Legal Headquarters): 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA
  • Phone: +1(505) 378-6835
  • Email: support@customizedpajamas.com
  • Support Hours: Monday to Friday, 9:00 AM to 6:00.
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