Shipping & Delivery Policy
At Customized Pajamas, we are committed to providing you with clear and transparent shipping information. Please review the details below to understand how we process and deliver your orders.
Shipping Rates & Costs
We offer competitive shipping rates. Please note that total shipping costs include a base fee plus any applicable surcharges based on product type and destination.
Shipping Rates
- Standard Shipping: A flat fee of $5.99 applies to all orders with a total value under $100.00.
- Free Shipping: Available for all orders totaling $100.00 or more.
Estimated Total Delivery Time
Our total delivery time is the sum of processing and transit time.
| Step | Duration | Details |
| Order Cut-off Time | 6:00 PM (EST) | Orders placed after this time process the next business day. |
| Processing Time | 3 – 5 Business Days | Includes order verification, quality inspection, and packaging (Monday–Friday). |
| Shipping Time | 5 – 18 Business Days | Actual transit time from our facility to your delivery address. |
Total Estimated Delivery: Typically, orders are delivered within 8–23 business days. While we make every effort to meet these timelines, delays may occur during peak seasons or due to customs clearance. If your order has not arrived within 25 business days, please contact us for assistance.
Shipping Carriers & Order Tracking
Our Shipping Partners
To ensure efficient global delivery, we utilize the following specialized carriers:
- Primary Carriers: Yunexpress, 4PX, Yanwen, JS, and SDH.
- Final-Mile Delivery: Once your package clears customs in your country, it is typically handed over to your local national postal service (e.g., USPS for the United States).
Order Tracking
We make it easy for you to stay updated on your package’s journey directly through our website:
- Order Tracking Page: You can check the real-time status of your shipment by visiting: https://customizedpajamas.com/order-tracking/
- How to Track: Simply enter your Order ID (found in your confirmation email) and your Billing Email address to view the latest tracking updates.
- Shipping Notification: As soon as your order is dispatched, we will send you a confirmation email containing your unique tracking number.
- Status Updates: Please allow 24–48 hours for the tracking information to sync and update in the carrier’s system after you receive your shipping notification.
Contact Information
If you have any questions or require further clarification regarding our policies, please contact our support team for assistance:
- Business Name: KIDI CUSTOM LLC (Operating as Customized Pajamas)
- Business Address (Legal Headquarters): 1209 Mountain Road Pl Ne Ste N, Albuquerque, NM 87110, USA
- Phone: +1(505) 378-6835
- Email: support@customizedpajamas.com
- Support Hours: Monday to Friday, 9:00 AM to 6:00.
Thank you for shopping with Customized Pajamas!